Privacy Policy

Introduction

This Privacy Policy explains how Umbryon AI collects, uses, and protects your information when you use our automation services, software tools, and subscription-based platforms. We are committed to protecting your personal information and ensuring transparency in how data is handled when interacting with our website, services, and payment systems.

Information You Provide

Personal Information

When you register for our services, contact us, or purchase a subscription, we may collect personal information including your name, email address, billing details, and other information necessary to provide our services. This information is used to operate our automation platform, manage subscriptions, provide support, and communicate important service updates.

Information Automatically Collected

Website Usage

When you visit our website, we automatically collect certain information about your visit including your IP address, browser type, device information, operating system, pages visited, time spent on pages, referring website, and the date and time of your visits. This information helps us understand how visitors use our website and improve user experience.

Cookies and Tracking

We use various types of cookies to enhance your experience on our website. These include essential cookies for website functionality, analytics cookies for performance measurement, preference cookies to remember your choices and improve user experience, and marketing cookies (only with your consent) to provide relevant advertising and promotional content.

How We Use Your Information

We use collected information to:

• Provide and maintain our automation services

• Manage user subscriptions and billing • Improve our platform and service quality

• Communicate service updates or support responses

• Prevent fraud and ensure platform security

Data Storage and Security

Data Storage

Your data is stored using secure cloud storage providers with industry-standard encryption. We conduct regular security audits to ensure data integrity and limit staff access to only those who need it for service delivery. Our secure backup systems ensure your data is protected against loss while maintaining confidentiality.

Data Retention

We retain active client data throughout your service period with us. Archived data is kept for 10 years after project completion for reference and legal purposes. Financial records are retained as required by law. You have the option to request data deletion at any time, subject to our legal obligations.

Security Measures

We implement comprehensive security measures including SSL/TLS encryption for data transmission, secure password policies, two-factor authentication options, regular security updates, and ongoing employee security training. These measures work together to protect your information from unauthorized access or disclosure.

Information Sharing

Third-Party Service Providers

We work with carefully selected third-party service providers to deliver our services. These include payment processors for secure transaction handling, cloud storage services for file management, email service providers for communications, analytics tools for service improvement, and project management software for efficient workflow. All third-party providers are bound by strict confidentiality agreements.

Legal Requirements

We may disclose your information when required by law, including in response to court orders, legal obligations, government requests, to protect our rights, or to enforce our terms of service. We will notify you of such disclosures when legally permitted to do so.

Your Rights and Choices

Access Rights

You have the right to view your personal data, request copies of your information, update your information as needed, correct any inaccuracies, and download your data in a portable format. We will respond to such requests within the timeframes required by applicable law.

Control Options

You maintain control over your data through various options including the ability to opt-out of marketing communications, manage cookie preferences, unsubscribe from newsletters, request account deletion, and submit data removal requests. These controls ensure you can manage how we use your information.

Children's Privacy

We do not provide services to children under 13 years of age. We do not knowingly collect personal data from minors. If you are under 18, you must have parent or guardian consent to use our services. If we discover we have inadvertently collected information from a child, we will delete it immediately.

Data Storage and Security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

Payment Information

Payment transactions are processed securely through third-party payment providers such as Stripe. We do not store or process full payment card information on our servers. Stripe may collect payment details necessary to process transactions in accordance with their privacy policies.

If you have any questions about this Privacy Policy, you may contact us at: Support@umbryonai.com